Shipping policy
At Wild Roots Pet Co., we partner with trusted suppliers to bring you the best natural pet products. Because our products are fulfilled directly by our suppliers, shipping times and carriers may vary by item.
Processing Time Orders are typically processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times Estimated delivery times vary depending on the supplier and your location:
- Standard Shipping: 3–7 business days
- Some items may take up to 10 business days depending on the supplier's location and availability.
Shipping Costs Shipping costs are calculated at checkout based on your order and location.
Multiple Shipments If you order multiple items, they may arrive in separate packages from different suppliers. You will receive individual tracking numbers for each shipment.
Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at [your email] and we'll work with our suppliers to resolve the issue as quickly as possible.